Privacy policy
How How To Stop The Bailiffs collects, uses, shares and protects your personal information, and your rights under UK data protection law.
Last updated: 20 October 2026
This policy explains how [Your Company Name] Ltd (“we”, “us”), trading as How To Stop The Bailiffs, uses your personal information when you visit howtostopthebailiffs.co.uk or use our enquiry form. We are the controller of your personal information and are registered with the Information Commissioner’s Office (ICO) under registration number [ICO registration number].
Contact details
- Post: [Your Company Name] Ltd, [Registered office address]
- Email: hello@howtostopthebailiffs.co.uk
What information we collect
When you complete our enquiry form, we collect:
- your first name, surname, mobile number and email address
- your answers about your situation: roughly how much debt you have, how many debts you have, your current monthly repayments, your residential status and your employment status
- a record of your consent, including the wording you agreed to and when
- technical information such as the page you came from and any marketing campaign codes in the web address (for example, utm codes)
When you browse our website, we collect technical information such as your IP address, browser type and the pages you view. We use Google Analytics to measure how the site is used. It only uses cookies if you accept them; otherwise it receives limited information without cookies. See our cookie policy.
When you email us, we collect your email address and anything you include in your message.
How we use your information and our lawful basis
| What we do | Lawful basis under UK GDPR |
|---|---|
| Pass your enquiry to the FCA-authorised debt advice firm named on our form, so it can contact you about your enquiry | Your consent (Article 6(1)(a)) |
| Keep a record of your consent and the introduction we made | Legal obligation and our legitimate interests in demonstrating compliance |
| Respond to emails and complaints | Our legitimate interests in running our business and helping you |
| Run and secure our website, prevent spam and fraud | Our legitimate interests |
| Measure how our website is used with analytics cookies | Your consent, given through our cookie banner |
| Limited measurement without cookies, before you choose or if you reject | Our legitimate interests in understanding and improving our website |
| Comply with legal and regulatory requirements | Legal obligation |
We do not use your information to make automated decisions that have legal or similarly significant effects on you. Our form may show you general pointers about debt options based on your answers, but this is information only and is not a decision about what you qualify for.
Information about your health or circumstances
Our form doesn’t ask about your health. If you choose to tell the debt advice firm about your health or other circumstances when it contacts you, so it can support you properly, that firm handles the information under its own privacy notice.
Who we share your information with
- Our debt advice partner(s): with your consent, we share your enquiry with the firm named on our form at the time you submit it. Currently that is:
- [Partner Debt Advice Firm] Ltd (FCA FRN: [Partner FRN]) – FCA-authorised debt advice firm. Its advisers can discuss all suitable options, including free options, and can refer you for a Debt Relief Order through an approved intermediary.
- Our service providers, who process information on our behalf under contract, such as our website host, lead management/CRM system, email provider and analytics provider (Google).
- Regulators, law enforcement or courts, where we’re required to by law.
- A buyer of our business, if we sell all or part of it, under the same protections.
We do not sell your information to anyone else, and we only share your enquiry with the firm named on the form.
International transfers
Some of our service providers may process information outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the ICO’s International Data Transfer Agreement.
How long we keep your information
- Enquiry information: up to 12 months after you submit it, then deleted or anonymised.
- Records of consent and introductions: up to 6 years, so we can show we acted properly if there’s a complaint or regulatory query.
- Emails and complaints: up to 6 years after the matter is closed.
- Analytics data: in line with the settings described in our cookie policy.
Your rights
You have the right to:
- access a copy of your information
- correct inaccurate information
- delete your information in certain circumstances
- restrict or object to how we use it in certain circumstances
- withdraw consent at any time (this doesn’t affect anything we did before you withdrew it)
- data portability in certain circumstances
To use any of these rights, email hello@howtostopthebailiffs.co.uk. We’ll respond within one month. If you’ve withdrawn consent after we’ve passed your details to our partner, we’ll tell them, and you can also contact them directly.
Complaints
If you’re unhappy with how we’ve handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.